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Archive for the ‘Customer Service’ Category

Job Code: 20171213

Terms of Employment: Full-time

Responsibilities & Duties:

  • Contribute to the store sales goals by selling furniture and accessories
  • Sell and up-sell items to customers
  • Greet customers entering and thank customers leaving establishments
  • Personable and helpful to customers and those not purchasing
  • Ensure each customer has an informative and positive experience by using good customer service skills and knowledge of products
  • Answer customers’ questions, and provide information on procedures or policies
  • Good understanding of the wares that are for sale, as well as talent for matching the right pieces of furniture with a customer’s needs
  • Maintain a positive working relationship with all store associates
  • Proficient with company computer system to answer customer questions
  • Adhere to general store operational procedures and guidelines
  • Perform inventory control as directed
  • Other duties as assigned

Job Qualifications:

  • Ability to meet customer needs, understand their concerns, and resolve issue in friendly and efficient manner
  • Ability to be truthful and be seen as credible in the workplace
  • The trait of being dependable and trustworthy
  • Ability to bring energy to the performance of a task
  • Ability to perform work accurately and thoroughly
  • Be able to work 4 days per week and one weekend day
  • Strong command of the English language

Industry: Home Furnishings

Location: North York

How to Apply: If you meet these qualifications please email your cover letter and resume to jobdev@timeschange.org. Please quote Job Title and Job Code in the subject line. We thank all applicants for their interest; however only those candidates selected for interviews will be contacted.

Posted Date: December 13th, 2017

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Job Code: 20171122

Terms of Employment: Full-time, Permanent, between 7AM-1AM, 7 days/week

Wage: $13/hr + up to $2/hr bonus + shift premiums + great incentives

Job Description:

  • Provide excellent customer service at all times with customers on inbound calls
  • Follow up to customer inquiries by taking specific action in a timely manner
  • Problem solve to help customers resolve issues on first call
  • Provide inside sales and up sells to existing customers
  • Enter data from customers into various software programs
  • Appropriately communicate with upset customers to resolve their inquiries
  • Promote and offer products and services by consulting, gathering information, and evaluating customer needs

Job Qualifications:

  • Type 25 wpm
  • 100% English language skills – both verbal, written and comprehension in advanced English
  • High school graduate or GED
  • Enthusiastic and energetic
  • Must be able to multitask
  • Strong negotiation and objection handling skills
  • Strong written and verbal communication skills
  • Great work ethic, punctual, motivated sales and customer service oriented
  • Advanced computer skills
  • Must have availability to work various shifts influenced by current business needs
  • ID required to complete a Criminal Background check
  • References required

Industry: Customer Experience Management

Location: Midtown

How to Apply: If you meet these qualifications please email your cover letter and resume to jobdev@timeschange.org. Please quote Job Title and Job Code in the subject line. We thank all applicants for their interest; however only those candidates selected for interviews will be contacted.

Posted Date: November 22nd, 2017

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Job Code: 20171120

Terms of Employment: Part-time, 7-9AM & 2-5PM, 5 days/week

Wage: $16.75/hr

Job Description:

  • Commit to driving for one year with the company
  • Obey all traffic laws
  • Perform inspections of the bus before and after each route
  • Ensure safety of all passengers
  • Flexible with changes to school run

Job Qualifications:

  • Must be 21 years of age
  • Have a full G license for more than 3 years in Ontario
  • Meet Ministry Medical Requirements and Criminal Checks
  • Have a clean Driver’s Abstract
  • Know the GTA including Downtown, Scarborough, North York

Industry: Transportation

Location: GTA

How to Apply: If you meet these qualifications please email your cover letter and resume to jobdev@timeschange.org. Please quote Job Title and Job Code in the subject line. We thank all applicants for their interest; however only those candidates selected for interviews will be contacted.

Posted Date: November 20th, 2017

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Housekeeper

Job Code: 20171017

Terms of Employment: Full-time

Wage: $15/hr

Job Description:

  • Clean rooms, hallways, and other work areas so that health standards are met
  • Clean rugs, carpets, upholstered furniture, using vacuum cleaners and/or shampooers
  • Empty wastebaskets and transport other trash and waste to disposal areas
  • Dust and polish furniture and equipment
  • Disinfect equipment and supplies, using germicides or steam-operated sterilizers

Job Qualifications:

  • Interested in professional development and the willingness to challenge themselves
  • Both oral and written English communication skills
  • Professionalism
  • Valid driver’s license
  • Fork lifting license
  • Prior cleaning, sales or supervisory experience an asset

Industry: Home Décor

Location: Vaughn

How to Apply: If you meet these qualifications please email your cover letter and resume to jobdev@timeschange.org. Please quote Job Title and Job Code in the subject line. We thank all applicants for their interest; however only those candidates selected for interviews will be contacted.

Posted Date: October 17th, 2017

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Job Title: Customer Care/ Collections

Job Code: 20170717

Terms of Employment: Full-Time, Monday to Friday 3PM-12AM, must be available up to 9PM on Saturdays or Sundays

Wage: $12-$14.25/hr

Job Description:

  • Handle calls and general customer service inquiries in a friendly and professional manner
  • Resolve concerns and/or issues to ensure our customers have the best experience

Job Qualifications:

  • Good command of the English language
  • Pleasant telephone manner
  • Enthusiastic, team-oriented, and have strong customer service skills

Industry: Third Party Call Centre

Location: Don Mills and York Mills

How to Apply: If you meet these qualifications please email your cover letter and resume to jobdev@timeschange.org. Please quote Job Title and Job Code in the subject line. We thank all applicants for their interest; however only those candidates selected for interviews will be contacted.

Posted Date: July 17th, 2017

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