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Archive for the ‘Call Centre’ Category

Job Code: 20171122

Terms of Employment: Full-time, Permanent, between 7AM-1AM, 7 days/week

Wage: $13/hr + up to $2/hr bonus + shift premiums + great incentives

Job Description:

  • Provide excellent customer service at all times with customers on inbound calls
  • Follow up to customer inquiries by taking specific action in a timely manner
  • Problem solve to help customers resolve issues on first call
  • Provide inside sales and up sells to existing customers
  • Enter data from customers into various software programs
  • Appropriately communicate with upset customers to resolve their inquiries
  • Promote and offer products and services by consulting, gathering information, and evaluating customer needs

Job Qualifications:

  • Type 25 wpm
  • 100% English language skills – both verbal, written and comprehension in advanced English
  • High school graduate or GED
  • Enthusiastic and energetic
  • Must be able to multitask
  • Strong negotiation and objection handling skills
  • Strong written and verbal communication skills
  • Great work ethic, punctual, motivated sales and customer service oriented
  • Advanced computer skills
  • Must have availability to work various shifts influenced by current business needs
  • ID required to complete a Criminal Background check
  • References required

Industry: Customer Experience Management

Location: Midtown

How to Apply: If you meet these qualifications please email your cover letter and resume to jobdev@timeschange.org. Please quote Job Title and Job Code in the subject line. We thank all applicants for their interest; however only those candidates selected for interviews will be contacted.

Posted Date: November 22nd, 2017

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Job Title: Customer Care/ Collections

Job Code: 20170717

Terms of Employment: Full-Time, Monday to Friday 3PM-12AM, must be available up to 9PM on Saturdays or Sundays

Wage: $12-$14.25/hr

Job Description:

  • Handle calls and general customer service inquiries in a friendly and professional manner
  • Resolve concerns and/or issues to ensure our customers have the best experience

Job Qualifications:

  • Good command of the English language
  • Pleasant telephone manner
  • Enthusiastic, team-oriented, and have strong customer service skills

Industry: Third Party Call Centre

Location: Don Mills and York Mills

How to Apply: If you meet these qualifications please email your cover letter and resume to jobdev@timeschange.org. Please quote Job Title and Job Code in the subject line. We thank all applicants for their interest; however only those candidates selected for interviews will be contacted.

Posted Date: July 17th, 2017

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